About Us
Matrix Solutions is a value-added solutions provider focused on delivering stat of the art technology products, services, and solutions to government and business customers. We provide a framework to reduce costs and use IT resources to improve a company’s profitability and competitive edge.
We are a woman owned small business with offices located just outside of the Washington DC area. We specialize in KVM Switching, Console Server Management, Remote Network Monitoring, and Network Services.
Fed ID#: 52-2283043DUNS#: 01-003-9811
Cage Code: 1UF91
Matrix Solutions, Inc.
116 S. Main Street, Suite 201
Mt. Airy, MD 21771
Phone: 301.829.0559
E-Mail: sales@matrixsolutionsinc.com
Frequently Asked Questions
Q. Do you accept credit cards?R. We accept all major credit cards. Visa, MasterCard, Discover, and American Express.
Q. How do I receive a copy of my invoice/receipt?
R. At the time of placing the order, if you provide your email address we can electronically email you a copy of your invoice/receipt. We can also send copies through the mail.
Q. Do I have to pay sales tax?
R. If you are located in the state of Maryland and are not a tax-exempt organization, than a 5% sales tax charge will be applied to your total order. All orders placed outside the state of Maryland will not be subject to tax. Tax will not be applied to any shipping amounts.
Q. How will my order be shipped?
R. All orders will be shipped UPS regular ground unless specified otherwise.
Q. When I place my order, when will it ship?
R. All orders are shipped within 3-5 days from receipt of order. Products on backorder will cause a delay in shipment.
Q. Where are you located?
R. We are located in the central part of Maryland. We are about 30 minutes outside of Washington, DC and about 20 minutes outside of Baltimore. Our address is 116 S. Main Street, Suite 201, Mt. Airy, MD 21771. Click on the link below for a map of our location.
116 S Main St, Mt Airy, MD 21771
Q. I need help deciding which switch is right for my data center.
R. We have a trained staff of sales engineering’s that can help configure the correct solution for your data center. We can provide a sales engineer to be on site to help recommend and install your solution.
Q. Do you offer installation services?
R. Yes, we have a dedicated staff to help install and train you and your staff on all of our products. Please call and we can provide you with detailed quote of our services.
Q. I received my order, but it seems some parts are missing. What should I do?
R. If for any reason you have concerns or questions about your order, please call 301.829.0559 and a dedicated customer service rep will help you with your questions.
Q. Can I set up payment terms with your company?
R. Yes. Payment terms can be set with proper credit authorization.
Q. What is your return policy?
R. If you need to return a piece of equipment, please call 301-829.0559 and a customer service representative will generate an RMA number. Returned equipment must have an RMA number within 30 days of receipt of order. All returned equipment must be in the original manufacturer’s packaging. A 15% restocking fee will apply to all returned equipment.
Q. Do you carry any government contract vehicles?
R. We do carry a GSA schedule for both Raritan and Avocent products. Please call for more information.